I was recently asked by a client what all this VoIP stuff is about! So here’s a quick introduction.
What is VoIP?
VoIP (or Voice over Internet Protocol) is a great new way to make and receive phone calls using your computer network instead of your standard phone line. VoIP systems convert your phone calls into data that zips through your high-speed Computer network or Internet connection just like email. It comes out the other end like a regular phone call. Your callers will never know that it’s any different since it sounds just like a regular phone call.
Why Use VoIP?
Cost and Flexibility! With traditional phone systems, you predefine how many lines you require and pay rental on each line. When you have used up all your lines, callers get a busy tone. With an IP phone system there is no concept of lines as information flows over your computer network. So for example a single telephone line with ADSL Internet connection can handle about 7 concurrent calls with VoIP, saving over 700% compared to traditional PABX systems.
Furthermore because your phones use a computer network they no longer have to be physically located in the office. They can, for example, be located at employee’s home, perhaps a remote office or with a business partner such as outsourced IT department! Phones can be located virtually anywhere where there is an internet connection! But they can be called and used exactly as if they were connected to your office system.
Do I need expensive Phone Equipment?
No! VoIP systems are flexible meaning you can use standard household phones with an adapter or a business class IP phones with easier access to the advanced functions. Your not tied to manufacturer or a supplier so you can use any equipment you choose – you can even use a PC or laptop to make your calls instead!