/Surface Pen Eraser Not working

Surface Pen Eraser Not working

I picked up a replacement Surface Pen recently (Surface Pro 4 Pen) from my local Best Buy – to replace the aging one on my Surface Pro 3.

surface-pen-v2

But try as I might I couldn’t get the eraser feature to work properly. I even enlisted the help of ‘Surface Support’ who ran a whole bunch of tests and reinstalls but all to no avail.

Surface Pen eraser not working……….the fix.

As I’ve spent so blooming long troubleshooting this issue, I figured I’d share some of my findings in case it helps anyway else.

I’ll cut straight to the chase – in the end I figured out that the pen was faulty. But it took me about 5 hours of troubleshooting to confirm that.

Basically, once the pen is paired via Bluetooth to your surface pro,

surface-pen-paired

if you turn it upside down (i.e. using the eraser end) then you should see a pointer on the screen – in the same way you do if you use the normal end – if you don’t see that pointer then the pen is broken and no amount of troubleshooting will fix it.

normal nib pointer
normal use, notice the small white dot pointer

 

eraser-end-pointer
Eraser end should also have a white dot pointer on the screen – note this won’t appear if you haven’t paired the device in the Bluetooth settings.

So, if you’ve paired the pen and the magic button is working, i.e. a single click launches OneNote, BUT the small white pointer is NOT showing….then your pen is broken and you need a replacement.

If you DO see the pointer but it’s just the eraser feature that’s not working – then it’s more likely a driver issue and the pen hardware is working fine. Checkout the ‘surface’ app or the pen settings in control panel / OneNote to resolve the eraser issue.

pen-settings

 

Good luck.