We were asked today to help with a Voicemail problem on a CallManager Express system. Turns out that since the installation of the VoIP telephone system, the voicemail module has only been recording callerID on an intermittent basis.
Anthony Fear (our resident CME expert) took up the challenge –
“testing showed that only extentions that were also registered on CUE were able to leave their CallerID, all other callers were recorded as “unknown number”. This turns out to be a default ‘FEATURE’ of CUE. In order for CUE to record any number presented to it you have to enable the feature, heres how:”
“Reverse Telnet onto the CUE module as normal and enter global config, then enter the command : voicemail callerid now all callers numbers will be recorded by the system (unless they withold them of course!).”
So there you go – easy when you know how!